Privacy Policy

General

This Privacy Policy notice is intended to advise you about our handling of your personal data and about your rights. The data controller responsible for data processing is Maid of London / www.maidoflondonjobs.co.uk (the ‘Site’), hereinafter referred to as "we" or "us". We are registered in the U.K. with the Information Commissioner’s Office of Data Controllers under registration number [awaiting reg. number].

For the purposes of this Privacy Policy, Personal Data shall have the meaning assigned in the UK GDPR in that Personal Data is information that relates to an individual who, from the Data, can be identified or is identifiable either directly or indirectly from one or more identifiers or from factors specific to the individual. For example, name, address, email address, etc.

Changes to Privacy Policy

We reserve the right to make changes to this Privacy Policy. Where possible, we may notify you by email of any changes made to this Privacy Policy and that the amendments may be viewed and when they become effective. In any cases, updates to our Privacy Policy will be stated on our Site.

If you have any questions about this Privacy Policy, or if you would like to assert any of the rights referred to in this Privacy Policy, please direct your inquiry to the Data Protection Officer at hello@maidoflondon.co.uk alternatively you may write to the following address Maid of London, 78 York Street, London, W1H 1DP;

Company details

We are registered in England and Wales under registration number 09892159. The company’s registered address is 78 York Street, London, England, W1H 1DP. The company registered name is PHACS LTD and we are trading as Maid of London.

Our commitment

At Maid of London we are committed to respecting and protecting your data and your privacy. This Privacy Policy informs you of how we collect, use and disclose Personal Data you share through the Site and your rights in respect of that Personal Data.

We endeavour to be transparent about how we use any Personal Data collected through the Site. By accessing and/or creating an account and/or using any part of the Site, you agree to the collection, use, and transfer of Personal Data, in accordance with this Privacy Policy as follows:

What this Privacy Policy Covers

Ownership of Data
What Data we collect
How we collect Data
How we use the Data
Transfer of Data
Circumstances under which we would share Personal Data / Third Parties with access to Personal Data
How we secure your Personal Data
Children’s Privacy
How you can control how your Personal Data is used
What happens in the event of a breach of Personal Data
0Your Rights

1. Ownership of Data

You are the owner of your Personal Data. By accessing and/or creating an account/ and/or completing any of the site forms/ and/or using any part of the Site, you agree to be bound by the terms of this Privacy Policy and you further grant to Maid of London a non-exclusive right to handle your Data, including Personal Data, according to the terms set out in this Privacy Policy.

You are entitled to request access to any and all Personal Data that we hold about you. You may request a copy of this information or, if you have any questions relating to your Personal Data, please contact us.

2. What Data we collect

We may collect the following information and Data. If you have any questions about the way any of the information or Data is collected, used, or stored, please feel free to get in touch.

2.1 Personal Data

When you create an account or/and complete the forms through the Site you will be required to provide us with Personal Data that can be used to contact you and/or identify you and/or provide you with a tailored service based on your subscription to the Site. If you wish to be contacted about job opportunities you may be required to provide Personal Data that can be used to contact you and/or identify you and/or provide you with service-specific information.

Personal Data will include, but is not necessarily limited to:

First and Last names
Email address
Contact numbers
Address
Transaction-related information
Your right to work
Information required to conduct background checks (may include third party checks), e.g. identification documents, proof of address, work status
Any other Personal Data you choose to disclose to us

We do not sell or rent any Personal Data supplied through the Site and only share information in accordance with the terms of this Privacy Policy.

If you submit personally identifiable information in response to anything contained on the Site, this may require us collecting Personal Data. This Personal Data will only be used for the purpose for which it was intended but will, at all times, be done in accordance with this Privacy Policy.

Any further e-mail addresses, phone numbers and other contact information submitted by visitors voluntarily in the course of inquiries and comments are used only for purposes of taking action in relation to the nature of the inquiry or comment.

You must obtain consent to disclose and process Personal Data should you disclose the Personal Data of another individual.

2.1.1 When you book our Services and request a service provider through the Site, your Personal Data may be processed as follows:

To book our services you will be required to create an account or/and complete the form(s) through our Site through. The information you provide will be used to identify potential service providers within the specified area, skills and based on any additional requirements specified by you.
When creating an account and /or completing the form, the following information will be collected:

First and last names;
Contact details, e.g., email address and telephone number;
Address information, e.g., house number, street, postcode, and city;
Information to identify you, as required;
Preferred payment method;
Nature of the services you require, including date, time, duration, one-off, recurring.
You may be required to provide additional information which is pertinent to carrying out the services, e.g., access to your property e.g. keys location, concierge/porter details, are there pets at the premises, are there parking facilities, location of waste disposal receptacles, any other additional information you deem necessary to disclose.

We will transfer only such Personal Data to service provider as is needed for such service providers to carry out the relevant services.
Once your booking request has been accepted and a service provider confirmed, we will process such Personal Data as is needed to provide support, fulfilment, accounting, customer service and any additional related actions.
Your contact details may also be used to provide you with notifications and reminders of services.
In the event you do not select a service provider or the selected service provider does not confirm, we may forward the data to other service providers in order to arrange the appropriate services.
You can update your Personal Data at any time in your account or by contacting us on the details provide here. If you want to delete your account, your Personal Data will be blocked first and then deleted.

2.1.2 If you are a service provider and create an account, complete the application form or/and registration form or/and the contact form through the Site, your Personal Data may be processed as follows:

The following information will be collected:

First and last names;
Contact details, e.g., email address and telephone number;
For emergency purposes we may require your friend/family’s emergency contact details name, telephone number;
Address information, e.g., house number, street, postcode, and city;
Personal information, e.g., a photo, gender (optional), nationality, date of birth, your right to work in the U.K. and any criminal convictions;
Additional information/documents may be required such as proof of address, passport / ID to conduct a background check by Maid of London or a third party company;
A signed service provider agreement contract;
Employment / Curriculum vitae information such as your experience, skills, previous contractors /employers, references, preferred work areas and pay, language, availability;
For processing your pay and additional work/tasks, we will require your banking details, electronic timesheets such as your work location, duration, incurred costs, tips/ bonuses;
Additional information, such as the App usage, feedback, complaints and surveys by service providers; as well as customer ratings/ feedback, complaints, lateness, cancellations, and other related information;
Any other additional information you deem necessary to disclose.

When creating an account, you will have an opportunity to create brief profile that includes a photograph a short biography including your experience and customer rating / feedback which will be published on the Site.
We will process the required Personal Data in order to conduct background checks, allocate and fulfil service requests, to carry out the required accounting and other such transactional activities.
Your contact details may also be used to provide you with notifications and reminders of upcoming cleaning events.
Your contact details (telephone number or/and email) may also be provided to your specify customer(s) so they can contact you directly for any work related tasks. We will inform and ask for your permission before providing this information to your customers;
You can update your Personal Data at any time in your account or by contacting us on the details provided here. If you want to delete your account, your Personal Data will be blocked first and then deleted.

2.2 Technical and Other Data:

We may collect / process technical and other personal data through analytics providers, advertising platforms, CRM, payment and accounting management software/providers from third party sites and third-party plugins, for example this may include: Wix, FacebookPixel, IONOS, Google Analytics, Hotjar, Typeform, Gocardless, Xero, Stripe, Opayo and Jobber.

2.3 Usage Data:

We may collect information that your mobile or electronic device sends whenever you access the Site (‘Usage Data’). This Usage Data may include, but is not limited to:

Type of mobile or electronic device
Your mobile or electronic device unique ID
The IP address of your mobile or electronic device
Details of the operating system
The type of internet browser you use
Unique device identifiers
Diagnostic data
Real-time location information
Information about the way you use the Site

2.4 Cookies Data:

Cookies are small files that are stored on your device for record-keeping purposes. We use cookies and similar tracking technologies (like beacons, tags and scripts) to collect and track information and your use of the Site to enable us to analyse and improve the Site and our service to you, personalise your visit, improve the security on the Site, and prevent fraud.

Typically, cookies do not collect any Personal Data; however, it is possible for stored Personal Data to be linked to information obtained from and stored in cookies. Cookies may be disabled; however, this may affect your ability to use the Site.

2.5 Non-personally Identifiable Data:

We may collect, use and share aggregated data for any purpose, e.g. demographic and statistical information. This Data is anonymous and non-personally identifiable.

This information is collected through the cookies and is used to periodically analyse the Site logs to assess aggregate usage trends to better serve the needs of our customers. This information may also be used for purposes of systems administration, server troubleshooting and for security purposes.

3. How we collect Data

The Site collects different Data when you:

Access the Site; and/or
Use any part of the Site; and/or
Engage with any of the services and products; and/or
Conduct transactions through the Site; and/or
Create an account through the Site; and or
Send us feedback; and/or
Any time you provide Personal Data through the Site.

4. How we use Data

Personal Data is used for the purpose for which it was provided in accordance with the provisions of this Privacy Policy. We process only such Personal Data as you have consented to being processed.

The Data we collect may be processed for various different purposes, including:

To provide a service and to maintain the Site
To notify you of any changes to the Site
To notify you of any job availabilities/opportunities
To enable you to participate in the interactive features of the Site if and when you choose to do so
To provide customer care and support
To provide analysis of the information so that we can improve our service and our Site
To monitor the usage of the Site
To detect, prevent and address any technical issues
Marketing promotions
To carry out automated decision-making or limited profiling (you may opt out of this).

Should you submit personal information for publication to the Site, you give consent for such information to be published to our Site.

Transaction Information:

We may collect details about transactions completed through the Site, including location and payment details to support the services offered by Maid of London, and how transactions are allocated to our service providers.

Information on Feedback and Support Requests:

We collect this information to assist with customer and service support and to improve our services. The information may include ratings, feedback, surveys, cancellation rates, and information transferred through email/phone/IM/chat support requests, including the associated metadata.

Marketing and Communication:

We may communicate with you about bookings, work schedules, changes to our pricing structure, our policies, terms and conditions, information about new offerings, specials, new features, and earnings, liaise with you regarding complaints or enquiries, etc.

For Legal Purposes:

We may be required to collect, process, and store Data in order to comply with our legal and/or regulatory obligations.

5. Transfer of Data

Maid of London takes all reasonable and required steps to ensure that your Data is treated securely and in accordance with the prevailing data protection laws and this Privacy Policy.

Your Data, including Personal Data, may be transferred to – and maintained on – servers that are located outside of your country where the data protection laws may differ from those in your country of residence. The Data will not be transferred to an organisation or country unless there are adequate controls in place, including security of your Data in accordance with prevailing data protection laws, or the equivalent, e.g. US-based providers who subscribe to the Privacy Shield.

If you choose to provide information to us, please note that we transfer Data, including Personal Data, to a cloud-based server and process it there.

Your consent to this Privacy Policy followed by your submission of such Data represents your agreement to such transfer of your Data.

6. Circumstances under which we would share Personal Data / Third Parties with access to Personal Data

Maid of London may disclose your Personal Data in the good faith belief that such action is necessary to:

Protect and defend the rights or property of Maid of London
Comply with a legal obligation
Prevent or investigate possible wrongdoing in connection with the Site
To protect against legal liability
Protect the personal safety of users of the Site
To perform service-related services

Insofar as your interests and/or fundamental rights requiring the protection of your Personal Data don’t override such action.

We may disclose your Personal Data with any member of our group of companies, employees, officers, insurers, professional advisers, suppliers, subcontractors, or agents with a legitimate business need to know.

Limited Personal Data may be disclosed to:

Payment processing providers to complete service invoice / billing transactions;
Service providers carrying out the cleaning services;
CRM (Customer Relationship Management) software;
Advertising and marketing associates to receiving additional information about our services;
Third party sites / providers as mentioned in section 2.2

7. How we secure your Personal Data

The security of your Data is very important to us. Although no Data can be guaranteed to be 100% secure when transmitted over the internet or electronically stored, we do take precautionary measures by striving to use commercially acceptable means to protect the security of the transmitted Data.

We have procedures in place to limit access to Personal Data only to those employees, contracted staff, agents and third party service providers who have a legitimate business need to know. Furthermore, we have procedures in place to deal with any actual or suspected data breaches of Personal Data.

We may employ third-party companies and/or individuals to perform service-related services in relation to the Site or to assist us in analysing how the Site is used. These third parties will only have access to such Personal Data as is required to enable them to fulfil their tasks and are obligated not to disclose or use it for any other purpose.

Should you create an account through the Site to access our services, you shall be responsible for keeping your password confidential.

8. Children’s Privacy

You are required to represent that you are of sufficient legal age to register your details through the Site. We will not knowingly collect Personal Data from Children. If you are a parent/guardian and you are aware that your Children have provided us with Personal Data, please contact us.

If we become aware that we have collected the Personal Data of Children, we will take steps to remove that information from our servers.

9. How you can control how your Personal Data is used

Opt-out. You can stop all collection of Data by the Site by not accessing and/or using any part of the Site and/or closing the account you created through the Site. You can also opt-out via email.

Managing Your Information. We will retain your Data for as long as you use the Site and for a reasonable time thereafter in order to comply with our legal, accounting and reporting obligations. Some or all of the user provided Data may be required for the Site to function properly. Should you wish us to delete your Personal Data, kindly contact us with your request.

Google Analytics. We use Google Analytics to enable us to develop and improve our services and the Site. Google Analytics makes use of cookies to see how you use the Site. If you don’t want Data to be reported by Google Analytics, you can opt-out by installing the Google Analytics Opt-Out Browser Add-On.

Cookies. Most browsers are set to accept cookies, but should you not wish to receive cookies we recommend that you set your browser to refuse these. Disabling cookies from this Site may affect your ability to use all or parts of the Site.

10. What happens in the event of a breach of Personal Data

A Personal Data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data. This includes breaches that are the result of both accidental and deliberate causes.

If a breach is likely to result in a high risk to the rights and freedoms of individuals, we will inform those concerned directly and without undue delay and, if required, the breach will be reported to the relevant lead supervisory authority.

11. Your Rights

You have rights over your Personal Data, in accordance with the prevailing data protection legislation. You may contact us at any time should you wish to exercise any of these rights. These rights include:

The right to be informed. You have the right to be informed about the collection and use of your Personal Data.
The right of access. You have the right to access and receive a copy of your Personal Data, and other supplementary information.
The right to rectification. You have the right to have inaccurate Personal Data rectified, or completed if it is incomplete.
The right to erasure. In certain circumstances, you may have the right to have your Personal Data erased.
The right to restrict processing. In certain circumstances, you may have the right to request the restriction or suppression of your Personal Data.
The right to data portability. This enables you to obtain and reuse your Personal Data for your own purposes across different services and to move, copy or transfer Personal Data easily from one IT environment to another in a safe and secure way, without affecting its usability.
The right to object. You have the right to object to the processing of your Personal Data in certain circumstances and you have an absolute right to stop your data being used for direct marketing. This means you have the right to withdraw you consent at any time if you have given us consent to process your Personal Data. Withdrawal of consent will not affect the lawfulness of the processing of Personal Data before withdrawal.
Rights in relation to automated decision making and profiling.

For more information on your rights in relation to Personal Data see here.

Should you wish to exercise any of these rights in relation to your Personal Data kindly contact us at hello@maidoflondon.co.uk. For security purposes, you may be required to confirm your identity. Your request will not typically attract a fee unless the request is unfounded, excessive, or repetitive.

We shall endeavour to respond to all legitimate requests in relation to your Personal Data within 28 days.

This Privacy Policy was last updated:

February 2022